Return and Exchange Instructions:

We highly value our customers' shopping experience, and if you are not satisfied with our products, we will do our best to resolve the issue. Here is our return and exchange policy:

 

1. Return and Exchange Policy:

• Quality Issues: If you receive a product with quality problems, you can contact us within 7 days after receiving the product, and we will provide free return or exchange.
• Product Not as Described: If the product you received does not match the description, you can contact us within 7 days after receiving the product, and we will provide free return or exchange.
• Change of Mind: If you change your mind and do not want the received product, you can contact us within 7 days after receiving the product, and we will offer refund or exchange services. However, you will be responsible for the return shipping cost.

 

2. Return and Exchange Process:

• Contact Us: Please contact us within 7 days after receiving the product, explaining the reason for your return or exchange request, and provide the order number and product photos.
• Confirmation of Return or Exchange: After receiving your return or exchange request, we will review and confirm if it meets our return and exchange policy.
• Return or Exchange Processing: If your return or exchange request is approved, we will provide refund, exchange, or repair services, and inform you of the specific process.
• Refund Processing: If you choose to refund, we will return the refund to your original payment method after receiving the returned item and confirming that it meets our return and exchange policy.

 

3. Return and Exchange Considerations:

• Please ensure that the returned or exchanged product is in its original condition, unused, and undamaged.
• Please keep the product packaging and accessories, and follow our requirements for return or exchange.
• The return shipping fee is to be borne by the customer, unless it is due to quality issues or product not as described.
• The returned or exchanged product must be returned back within 7 days, otherwise, it will not be eligible for return or exchange.

 

We hope you are satisfied with our products and services. If you have any questions or concerns, please feel free to contact us, and we will be dedicated to serving you.